Contact information

At Vexilo, we are dedicated to upgrading your workspace ergonomics and aesthetics. Although our studio is based in Southern California, USA, we are proud to deliver our premium monitor stands to home offices and workplaces across Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference between California and Singapore, email is the fastest and most reliable way to reach us.

1. Email Us For order status, product dimensions, or weight capacity inquiries: 📧 support@vexilo.shop

2. Call Us If you wish to leave a voicemail: 📞 +1 970-405-8046 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 39854 Avenida Miguel Oeste Murrieta, CA 92563 United States

Customer Service Hours

Our operations are based in Murrieta, California (Pacific Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PT)
  • Time Zone Guide:
    • We are 16 hours behind Singapore.
    • What this means for you: When it is 9:00 AM on Tuesday in Singapore, it is 5:00 PM on Monday here. We typically process emails during our day, so you will often receive a reply early in your morning or late at night.

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • How much weight can the monitor stand hold? Our stands are designed to support standard monitors and even larger ultrawide screens. Please check the specific "Specifications" tab on the product page for the exact weight limit of your chosen model.
  • Is assembly required? Most of our stands require minimal assembly (usually just attaching the legs). Tools and clear instructions are always included in the box.
  • My item arrived damaged/scratched, what do I do? Please do not return a damaged item immediately. Simply take a photo of the damage (e.g., cracked wood or bent metal) and the packaging, then email it to support@vexilo.shop. We will send a free replacement or issue a refund based on the photos.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.